General Delivery Terms
We will deliver your order to the address you request at checkout when placing your order. You can select to have your order sent either to your home address, work or a friend’s address. Unfortunately we are unable to offer delivery to pack stations or locker boxes for deliveries inside and outside of the UK. All deliveries are subject to stock availability and authorisation of your payment. We are unfortunately unable to specify the time at which the goods will be delivered to you, however stock permitting, all orders placed online are usually despatched on the same working day, if any of the items need a longer delivery time we will inform you as soon as possible when we received your order. Our daily last orders by 2.30pm, Monday to Friday excluding public holidays.
Track your parcel (tracking start with PG): https://www.parcel2go.com/
Royal Mail Tracking : https://www.royalmail.com/track-your-item
It is your responsibility to provide accurate and complete delivery address. Incomplete or inaccurate delivery addresses may cause an increase in shipping cost and a delay in delivery.
UK Mainland :
Standard £1.99 3-5 Working Days
Order Over £15 FREE 3-5 Working Days
Express Delivery £5.50 1-2 Working Days (order before 2.30pm)
Special Delivery Next Day Before 1pm £8.00
(Exclude Sat,Sun & Public Holidays)
UK Channel Islands & Northern Ireland : *
From £1.99 2-5 Working Days
European Destinations : **
From £18.00 2-7 Working Days
International Destinations : **
From £25.00 5-10 Working Days
Deliveries to Highlands, Islands and Northern Ireland may take up to 2 working days longer. We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
Bank holiday or other public holiday might affect delivery time. International deliveries the delivery duration also depends on the customs clearance speed in the destination country.
* When extra postage is required we will contact you with detailed information.
** We reserve the right not to process your order if an ordered item is considered not suitable for sending aboard. When extra postage is required we will contact you with detailed information. Delivery times vary by destination.
We want you to be completely happy with your purchase. If you are not entirely satisfied, you may return the unused items to us for a full refund of the purchase price, provided that:
You have the ‘Parcel Summary’ document or other proof of purchase.
The products are returned complete, in perfect condition and unused.
And with the original packaging within 28 days of your order being placed.
Items must be returned with all tags attached, and please ensure that returned goods are in a re-saleable condition as we cannot accept products back which have been used or which are scratched and blemished. These conditions do not affect your statutory rights.
When returning items please follow these instructions
Please email us at firstname.lastname@example.org quoting your name, order number, item description and date of order with reason for return. Once we have given you a Return Number you can then return the item to us.
In House Fashion Lrd do not responsible for any items damaged or lost in transit. You will be responsible for arranging return of the goods and paying all costs associated with return.
For European and International orders, we will refund the price paid for unwanted items but delivery charges will not be refunded.
Please give us at least 2 weeks to process your refund once we've received your goods. The refund will be credited to the original payment account.
If you provided an email address we will send you an email confirming that we have refunded your card.